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Jordan Steffan
Jordan Steffan has been named operations manager for the Fort Worth Convention Center.
Formerly director of sales at the Will Rogers Memorial Center, Steffan will continue her five-year leadership role within the city of Fort Worth’s Public Events Department by overseeing event coordinators and operations teams at the convention center.
Shanda Cartwright
“Jordan brings a deep understanding of client service, city procurement processes and venue best practices to our center as we embark on Phase 2 of our $701 million expansion and modernization,” said Cynthia Sanchez Serrano, deputy director of Public Events and general manager of the convention center, in a press release.
In July, Steffan earned a Certified Venue Professional credential from the International Association of Venue Managers. The CVP recognizes expertise of middle to senior level managers of public assembly venues.
Steffan also recently completed a Lean Six Sigma Green Belt project offered through the city. Her analysis improved the billing process at WRMC by decreasing the time to deliver final invoices to clients, thus reducing delays in receiving revenue.
Shanda Cartwright, national sales manager at FWCC since 2022, will step in as interim director of sales at Will Rogers.
Cartwright, who recently completed the city’s eight-month Lead the Experience program, will become a member of the Public Events Department executive team and supervise sales managers, event coordinators, and an office assistant at the WRMC Welcome Center. She will support a wide range of clients, including major equestrian shows, sporting competitions, music and comedy performances, consumer trade shows, and social events.
“Shanda has led several sales and events teams during her 23 years in the hospitality industry,” said Sanchez Serrano. “She will bring a steady hand to the WRMC team and our clients during this transition as we mark the 90th anniversary of an iconic Fort Worth venue.”