ECI Software Solutions
Riz Karim
ECI Software Solutions, a global provider of cloud-based business management software and services based in Fort Worth, announced on Monday that Riz Karim has been appointed as chief customer officer.
Karim, with more than 20 years of experience in the global software industry, will lead customer-facing teams, collaborating across divisions — including manufacturing, residential construction, field service management, building supply, office technology and wholesale/retail distribution industries — to deliver customer support and professional services.
“The chief customer officer position is incredibly important, as we’re wholly focused on helping small- and medium-sized businesses compete and grow,” said CEO Trevor Gruenewald in a statement. “Riz not only brings a deep understanding of customer needs but also has a proven track record of leading global support teams.”
ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end.
Karim previously served as senior vice president of global services and support at Everbridge, a global leader in critical event management and national public warning software solutions, where he launched and managed the company’s customer success function.
Karim also served on Everbridge's senior leadership team as the company went through a successful IPO and growth phase, consistently achieving strong net promoter scores and gross revenue retention rates and establishing an award-winning customer support organization.
“Riz’s customer journey expertise will drive greater value for our customers across the world,” Gruenewald said.